FAQs

Not at all!

In fact, booking with Mosman Travel can save you money. Our expert Travel Designers have access to exclusive airfare deals, discounted accommodation rates, and special tour packages that aren’t available to the public. Plus, we secure exclusive offers just for our clients.

When you book with us, you’ll receive a transparent breakdown of fees upfront, so there are no surprises. Let us handle the details while you enjoy a seamless and cost-effective travel experience!

Planning a trip can be overwhelming, with constantly changing airline schedules, visa requirements, and border regulations. That’s where a travel expert makes all the difference.

At Mosman Travel, our experienced Travel Designers offer first-hand knowledge, insider recommendations, and exclusive deals you won’t find online. We take the guesswork out of planning, ensuring your itinerary is tailored to your needs — without the risk of misleading online deals or unexpected surprises.

With a real person handling every detail, you’ll enjoy a seamless, stress-free experience, from booking to boarding. Let us turn your dream getaway into reality with expert guidance and unbeatable value.

You can send us a message, email us or give us a call on — (02) 9932 4000

At Mosman Travel, we believe in transparent pricing with no hidden surprises. You can request a detailed fee schedule from your Travel Designer before booking.

All prices are quoted in AUD (Australian Dollars) unless stated otherwise. Please note that some supplier prices may change before booking, as they are set by airlines, hotels, and tour operators — not by us.

Once your trip is paid in full, your price is locked in. However, factors outside our control — such as currency fluctuations, fuel surcharges, airfare increases, and local taxes — can impact pricing before payment is completed. Airline taxes are confirmed when your ticket is issued, and some airports may charge additional local taxes upon arrival or departure.

For the most accurate and up-to-date pricing, we recommend confirming details with your Travel Designer before finalising your booking.

Yes, cancellation and supplier fees may apply if you need to cancel or modify your booking, even if your travel has not yet begun. These fees are determined by airlines, hotels, and tour operators, and they vary based on the terms of your booking.

In addition to cancellation fees, supplier charges may also apply for changes to your booking, reissuing tickets, or updating travel documents.

For full details on our cancellation policy, please review our Terms & Conditions, or reach out to your Travel Designer for personalised assistance. We’re here to help you navigate any changes smoothly.

At Mosman Travel, we offer a full range of professional travel services to make your journey seamless and stress-free. Whether you're planning a luxury getaway, a business trip, or a once-in-a-lifetime adventure, our expert Travel Designers are here to handle every detail.

Our services include:
✔️ Tailored Itinerary Planning – Custom travel experiences designed to match your preferences
✔️ Exclusive Airfare & Accommodation Deals – Access to the best rates and luxury stays
✔️ Group & Corporate Travel Management – Seamless booking for business and leisure groups
✔️ Cruise & Tour Packages – Handpicked journeys with top global providers
✔️ Travel Insurance & Visa Assistance – Peace of mind for your trip
✔️ Concierge Services & Special Requests – From restaurant bookings to private transfers

For a full list of our professional services and associated fees, please contact your Travel Designer for more details.

Navigating visa requirements can be complex, but we’re here to help! Our expert Travel Designers will guide you through the process, ensuring you have the correct visas for your destination.

We provide:
✔️ Personalised Visa Advice – We’ll inform you of the specific entry requirements based on your nationality and travel plans.
✔️ Application Assistance – We can help you complete visa applications, gather required documents, and submit forms correctly.
✔️ Up-to-date Travel Regulations – Visa rules change frequently, and we stay informed to ensure you meet all entry requirements.

For hassle-free travel, let us handle the details. Contact your Travel Designer for personalised visa guidance.

You can also find a list of important resources here.

Plans change, and we’re here to help. If you need to cancel or reschedule your trip, simply contact your Travel Designer, and we’ll guide you through the process.

✔️ Personalised Assistance – We’ll assess each part of your itinerary, as cancellation and postponement policies vary between airlines, hotels, and tour operators.
✔️ Flexible Rebooking Options – Where possible, we’ll work to secure alternative dates or travel credits to minimise disruptions.
✔️ Travel Insurance Support – Having comprehensive travel insurance is essential. If you haven’t arranged coverage yet, we can help you find the best policy to protect your trip.

For stress-free changes, reach out to your Travel Designer, and we’ll handle the details for you.

Absolutely! Travel insurance is essential for protecting your trip from unexpected events such as cancellations, medical emergencies, lost luggage, or travel disruptions. We highly recommend securing comprehensive coverage before you travel.

✔️ Trip Protection – Coverage for cancellations, delays, and unforeseen changes.
✔️ Medical & Emergency Assistance – Peace of mind knowing you’re covered for medical expenses abroad.
✔️ Lost or Delayed Baggage – Compensation for misplaced or delayed luggage.
✔️ 24/7 Support – Access to emergency assistance whenever you need it.

At Mosman Travel, we offer tailored travel insurance plans through trusted providers, including:

• Cover-More Travel Insurance

• NIB Travel Insurance

For expert guidance on selecting the right coverage, contact your Travel Designer or call us at 02 9932 4000.

You can also find a list of important resources here.